Refund & Return Policy — Risen

Last updated: July 31, 2026

1. Overview

We stand behind the quality of our products and want you to buy with confidence. This policy sets out our return and cancellation terms, as well as the Risen 30-Day Money-Back Guarantee, which is offered as an additional commercial benefit and does not derogate from any non-waivable rights you may have under the mandatory laws of your country of residence.

2. 30-Day Money-Back Guarantee

If you use a Risen supplement as directed for 30 full days and see no result, you may request a full refund for the opened, trialed product, subject to the following trial conditions:

Step 1. Before starting, take a clear photo of the relevant area (e.g., skin tone at a fixed spot on your body).

Step 2. Use the product daily for 30 days, in accordance with the directions provided with the product.

Step 3. Take a clear photo of the same area every day during the 30-day trial, and keep all photos for verification. Where possible, photograph in the same place and similar lighting to allow a reasonable comparison.

Step 4. At the end of the 30 days, contact customer service with the trial photos and your order number.

Step 5. If our team confirms that the trial was completed in full according to these conditions and no result was observed, a full refund will be issued for the opened and trialed product.

The guarantee applies to one trial per product per customer, and is not intended for repeated use or for repeat purchases of the same product after the guarantee has already been redeemed.

3. Orders Containing Multiple Units

Where an order includes several units, each unit is assessed according to its condition. For example, if three units were ordered and only one was opened, the opened unit is subject to the 30-Day Guarantee terms, while the sealed units may be returned under the unopened-product terms below. Opening one unit does not count as opening the remaining units. Additional opened units not reasonably required for the trial period are not automatically eligible for a refund under the guarantee.

4. Unopened Products

You may request to cancel and return unopened products within 14 days of receipt. The product must be sealed, unused, in its original packaging and in resalable condition. To start a return, email takerisen@gmail.com with your full name and order number. Do not ship products back before receiving instructions from customer service.

5. Return Shipping Costs

Where the return is not due to a defect, an error on our part, or a wrong item, return shipping costs are the customer's responsibility. Where the return is due to a defect or our error, we will bear the return costs we are required to bear.

6. Opened Products

Due to the nature of dietary supplements, opened or used products are not accepted as standard returns. However, an opened and used product may be eligible for a refund under the 30-Day Money-Back Guarantee, subject to its conditions above.

7. Defective, Missing or Incorrect Items

If you received a defective item, a missing item, or an item that does not match your order, contact customer service as soon as possible with your order number, and where possible attach clear photos of the product, the packaging and the defect or discrepancy. After review, we will provide a replacement, the missing items, or a refund, as appropriate. Where the issue is a defect or an error on our part, you will not bear return costs that we are required to bear.

8. Refund Processing

Once a refund request is approved — and, where products must be returned, after they are received and inspected (inspection usually takes up to 7 business days from receipt) — the refund will be issued to the original payment method used for the purchase, where supported by the payment provider. Additional time may pass before the refund appears in your account, depending on your card issuer, bank or payment provider. We do not issue cash refunds for purchases made by other payment methods.

9. Order Cancellations

To cancel an order, contact customer service as soon as possible. If the order has not yet been dispatched, we will cancel it and issue a full refund. Once an order has been dispatched, we cannot guarantee that it can be stopped, and the request will be handled under the return terms of this policy.

10. Customs Refusals and International Shipments

As set out in our Terms of Service, international customers act as the importer of record and are responsible for compliance with the import rules of their country. If a shipment is refused, returned or destroyed by destination-country authorities, or returned due to unpaid duties or taxes, shipping fees are non-refundable; a refund for the products will be issued if and when the products are returned to us in resalable condition, less any costs incurred.

11. Guarantee Validity

The 30-Day Guarantee applies to products purchased directly from the Company or through a sales channel that the Company has expressly confirmed is covered. The guarantee does not cover damage resulting from improper storage, use contrary to the directions, unreasonable use or any cause unrelated to the quality of the product as supplied. We may request reasonable information needed to verify the purchase and compliance with the guarantee conditions.

12. Contact

For any request regarding orders, cancellations, returns, refunds or the 30-Day Guarantee: takerisen@gmail.com. Please include your order number so we can locate your purchase and handle the request.