Shipping Policy — Risen

Last updated: July 31, 2026

1. General

Risen (the "Company") ships orders from its fulfillment centers in the United States to destinations worldwide. The purchase contract is concluded in the United States, and orders delivered outside the United States are export sales: title to the products passes to the customer in the United States when the products are handed to the carrier, and the products are then transported at the customer's request to the delivery address selected at checkout. For such orders the customer acts as the importer of record, as set out in our Terms of Service.

2. Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed.

3. Delivery Estimates

Standard delivery typically takes 7–21 business days from dispatch, depending on the destination and the carrier. During peak periods (holidays, promotions) delivery may take longer. All delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping costs, if any, are displayed at checkout before you confirm your order. Free-shipping promotions may be offered from time to time; promotion terms will be published on the Site.

5. Tracking

Once your order ships, a tracking number will be sent to the email address you provided.

6. Customs, Duties and Import Taxes

International shipments may be subject to customs inspection, duties, import taxes, levies or clearance fees in the destination country. These charges are determined by the destination country's authorities and are the customer's sole responsibility. The Company has no control over customs processing and is not responsible for delays, holds, refusals or confiscations by customs or other authorities.

7. Delivery Address; Pickup Points; Unclaimed Parcels

Orders are delivered to the address entered by the customer at checkout. Please make sure your address is complete and accurate; we are not responsible for delays or non-delivery caused by incorrect or incomplete address details. Depending on the destination, delivery may be made to a local pickup point or postal facility, in which case the parcel is deemed delivered when made available for collection. Parcels not collected within the carrier's holding period are returned; re-shipment costs may be charged to the customer.

8. Inspection upon Receipt

Please inspect your parcel upon receipt. If the parcel arrives damaged, opened, or with items missing, document the condition with photos and contact us within 5 business days at takerisen@gmail.com.

9. Lost Shipments

If a shipment appears to be lost in transit, contact us with your order number. We will open an investigation with the carrier; investigations typically take up to 14 business days. If loss is confirmed, we will offer a replacement shipment at no additional cost or a refund, at the customer's choice.

10. Changes and Cancellation before Dispatch

To change your shipping address or cancel an order before it has been dispatched, contact us as soon as possible at takerisen@gmail.com. Once an order has been dispatched, it can no longer be changed or stopped, and any request will be handled under our Refund Policy.

11. Contact

For any shipping question: takerisen@gmail.com